Torei Tray

Powder coated steel

32 x 25 x 18.5 (W x D x H)
Weight approx. 1.3 kg

Our shipping time typically ranges from 2 to 4 weeks, depending on the destination and the size of your order. We always strive to deliver your Tucasa product as quickly as possible.

For accessories and smaller items, delivery is much faster so you can enjoy them sooner!

Shipping costs vary based on the value, dimensions, and destination of your order.

If you have any questions about your shipment, feel free to reach out to us

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, undamaged or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@tucasaeg.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@tucasaeg.com.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:

Certain types of items cannot be returned like custom products (such as special orders or personalized items), Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@tucasaeg.com.